STRICTLY NO OVERSEAS RETURNS ACCEPTED OF PRIOR COMMUNICATIONS. RESPONSIBILITY OF DELIVERING BACK TO US REMAINS WITH CUSTOMER.
If your piece or product has major fault, by law you are entitled for a full refund as long as piece is sent back within 7 days from purchase date. Please send us valid proof of purchase. The item still be in original packaging and intact price tag. A further investigation will be carried out to check if any signs of wear and tear, after complete check we will process a refund.
The Alai(trading under ALAI STUDIO) does not give refund if you simply, ‘change your mind’ or do not have proof of purchase or damage item in anyways or any usage signs or any sale item.
Following is process for return:
*Email the details and proof as reason for return
*We will send you authorization code
*Send us postage and courier to the address we provide with authorization code.
*The Alai(trading under ALAI STUDIO) is not responsible for any postage cost or damage or lost in shipping
Please note, some of our jewelry is handcrafted with semi-precious stones which are natural so do expect some difference in color and natural tear as part of jewelry and its making. Any minor tear will not be accepted as faulty piece.
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