Terms & Conditions

By entering “THE ALAI”(trading under ALAI STUDIO ABN 44 778 109 853) website you agree to all terms and conditions. Agreement will be reviewed and may be revised from time to time. THE ALAI(trading under ALAI STUDIO) reserves the right to change this Agreement at any time. Any such changes will be informed on this Website.



Once you place order, you are making purchase of product at the price mentioned in website.

On payment confirmation, within 4-5 days you will receive postage information in your email address used while payment.

During purchase, payment must be made to finalize the order. Payment can be made by Paypal. You agree that you are authorised user of paypal account while using the purchase and making payment.

On finalization of order through this website, you will receive acceptance and confirmation by THE ALAI(trading under ALAI STUDIO). THE ALAI(trading under ALAI STUDIO) may reject your purchase order and refund any payment made by you at any time prior to dispatch.



By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.



Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.



All THE ALAI(trading under ALAI STUDIO) designs are copyright. THE ALAI(trading under ALAI STUDIO) prohibits the use of its designs or images for any purpose without prior written permission from THE ALAI(trading under ALAI STUDIO).



We offer to become “THE ALAI”(trading under ALAI STUDIO) NEWS MEMBER WHERE EXCLUSIVE OFFERS, NEW LAUNCH AND OTHER NEWS WILL BE SHARED. The email address we collect are only to be used for “THE ALAI”(trading under ALAI STUDIO). If you want to remove this, yo can unsubscribe anytime.



We will be changing policy from time to time as required by legal updates. So please read our policy and terms before any purchases.



Shopping at “The Alai”(trading under ALAI STUDIO) online is easy, user-friendly and secure. Our privacy policy outlined information we collect about you and we use this information.

While shopping, the personal information you provide us such as (name, address, email, phone, etc) is maintained in private files. These information helps us to improve website presentation and overall shopping experience. Except where otherwise legally appropriate all details will be treated as private and confidential.

We never ask for any credit card or banking details via email or phone as being sensitive. User of websites is responsible to go through each terms and condition before accessing website further.

If you still have any concerns about ordering electronically, feel free to call us and place your order over the phone. Make sure to have the style and color ready for each item you wish to order.



Shipping worldwide for flat rate of $15 only.

We would not be able to redirect orders once dispatched, so please supply an address where you will be there to receive the package.

Once you order, you will get the confirmation email and if you do not receive confirmation email, do email us at info@thealai.com

All international orders, allow 10-25 days before you email for query. To track order please email details at info@thealai.com

If not received your product within 25 days of ordering, kindly contact us as soon as possible.

Any tax calculations will be calculated as per destination country policy.“THE ALAI”(trading under ALAI STUDIO) don’t hold any responsibility of any taxes or duties charged.



All jewelry is packaged in pouch and then into hard box before its shipped. We don’t hold any responsibility once package/product is shipped.




If your piece or product has major fault, by law you are entitled for a full refund as long as piece is sent back within 7 days from purchase date. Please send us valid proof of purchase. The item still be in original packaging and intact price tag. A further investigation will be carried out to check if any signs of wear and tear, after complete check we will process a refund.

The Alai(trading under ALAI STUDIO) does not give refund if you simply, ‘change your mind’ or do not have proof of purchase or damage item in anyways or any usage signs or any sale item.


Following is process for return:

*Email the details and proof as reason for return

*We will send you authorization code

*Send us postage and courier to the address we provide with authorization code.

*The Alai(trading under ALAI STUDIO) is not responsible for any postage cost or damage or lost in shipping


Please note, some of our jewelry is handcrafted with semi-precious stones which are natural so do expect some difference in color and natural tear as part of jewelry and its making. Any minor tear will not be accepted as faulty piece.



Any liability that we may have in relation to products you have purchased from us via the e-boutique will be determined under the Website Terms.

To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we, our related entities, directors, officers and agents be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs (including our negligence) – which may be suffered due to your use of our Website and/or the information or materials contained on it, or as a result of the inaccessibility of this Website and/or the fact that certain information or materials contained on it (including Third Party Content) are incorrect, incomplete or not up-to-date.

If you constitute a consumer under the Australian Consumer Law while accessing the Website, nothing in these Terms is intended to remove your rights under the Australian Consumer Law, including to statutory guarantees that may apply to your use of the Website. If we are entitled to limit the remedies available to you for breach of such guarantees, we expressly limit our liability to either supplying the affected services again or paying the cost of supplying the services again



THE ALAI(trading under ALAI STUDIO) reserves the right to terminate this Agreement at any time. THE ALAI(trading under ALAI STUDIO) shall not be liable to You for any cost, expense, or damages whatsoever for terminating this Agreement